Refund Policy — IPTV Provider

1. Start With the Free Trial — Test Everything First

We offer a full 24-hour trial with unrestricted access to our entire content library. We strongly recommend you test the trial on every device you plan to use — Firestick, Smart TV, Android, iPhone, MAG Box, Formuler, Dreamlink, or PC — and during evening peak hours (7–10pm) so you can confirm your connection handles the bandwidth comfortably.

2. All Sales Are Final Once Activated

Because our service is delivered instantly in digital form, all purchases are final and non-refundable once your subscription has been activated and your M3U URL, Xtream Codes login, or MAC address binding has been sent to you by email, WhatsApp, or Telegram.

This policy exists because:

• Activation happens immediately and cannot be undone
• Streaming credentials cannot be "returned" once they have been issued
• We have no way of verifying whether the service has already been used or shared
• Under the UK Consumer Contracts Regulations 2013 and EU consumer law, digital content is exempt from cancellation rights once delivery has begun with the customer's consent

3. Technical Problems Are Fixed, Not Refunded

If you run into buffering, freezing, channels failing to load, EPG problems, or VOD playback issues, our 24/7 support team will resolve them at no cost. We provide:

• Instant server switching to improve your connection
• Free setup help over WhatsApp and Telegram — usually in under 2 minutes
• App recommendations tailored to your device (TiviMate, IPTV Smarters Pro, IBO Player, and more)
• EPG updates and channel list refreshes
• Wi-Fi and router troubleshooting guidance
• VPN configuration support where it is needed

More than 99% of reported issues are resolved within 15 minutes, and the vast majority trace back to the customer's internet, router settings, or app configuration rather than our servers. Our Anti-Freeze technology and 99.9% uptime record keep the experience smooth for every subscriber.

4. The Only Situations Where We Issue a Refund

We will provide a full refund in just two circumstances:

• 1. Extended service outage: If our servers are completely unavailable for more than 48 consecutive hours and we cannot offer a working alternative. This has never happened in our operational history thanks to our 99.9% uptime.
• 2. Duplicate charge: If your card or payment method was charged twice for the same order or subscription period.

5. What We Cannot Refund

Refunds are not available for the following reasons:

• Change of mind after your subscription is activated
• Slow internet on your side — we recommend at least 10 Mbps for HD and 25 Mbps for 4K (test your speed at fast.com)
• Device incompatibility — always test the free trial first on every device you plan to use
• Third-party app problems — we support IPTV Smarters Pro, TiviMate, IBO Player, VLC, GSE Smart IPTV, and many more
• A single channel being down temporarily — we maintain backup streams for all major channels
• A VPN that blocks or throttles streaming traffic
• Selecting the wrong plan length — we offer 1, 3, 6, and 12-month plans, so please choose carefully
• Not reviewing the channel list or content catalogue before purchase
• Buffering during major live sports — we run dedicated sports servers to keep this to a minimum, but peak traffic can still affect playback

6. How to Request Support (Not a Refund)

If you are having any technical issue, reach out to us immediately for fast, free assistance:

Please include your username or order number and a video or screenshot of the problem — once we can see exactly what is happening, we resolve the vast majority of cases instantly.

7. Chargebacks and Disputes

Opening a chargeback or PayPal dispute without first contacting our support team is a breach of our terms of service and will result in:

• Immediate account termination without prior warning
• Permanent blacklisting from all IPTV Provider services
• Legal action to recover chargeback fees and related damages

8. Subscription Renewals

Every IPTV Provider plan is a one-time payment and never auto-renews. You will never be charged unexpectedly. When your current plan ends, you simply purchase a new subscription to keep watching. We send reminder notifications 7 days and 1 day before your subscription expires so you never miss a moment.