Privacy Policy — IPTV Provider

1. About Us

IPTV Provider acts as the data controller responsible for the personal data you share with us. If you have any questions about this policy or how your information is handled, reach us at contact@iptvproviderott.com or send a message on WhatsApp: +44 7883 412700.

2. Information We Collect

• Identity & Contact Data: Your name, email address, WhatsApp number, and Telegram username — collected when you sign up for a trial, purchase a subscription, or contact our support team.
• Payment Data: Transactions are handled entirely by Stripe and PayPal. We never see, process, or store your full card number or CVV on our own systems.
• Technical Data: IP address, browser type, device model, operating system, and referring URL — gathered automatically for security, fraud prevention, and performance tuning.
• Usage Data: Stream start times, connection duration, playlist requests, and server logs — used to maintain uptime, balance server load, and diagnose playback issues.
• Device Identifiers: MAC address or device key for MAG, Formuler, and similar set-top boxes — needed to bind your subscription to the correct hardware.
• Support Correspondence: Chat transcripts and emails exchanged with our help desk — kept so we can resolve issues quickly and consistently.

3. How Your Data Is Used

• To set up, provision, and maintain your IPTV Provider subscription or free trial
• To deliver round-the-clock support over WhatsApp, Telegram, and email
• To authorise and record payments, and to issue invoices or receipts
• To detect suspicious activity, stop account sharing abuse, and block unauthorised access
• To send essential service alerts, scheduled maintenance notices, and renewal reminders
• To monitor stream quality, improve server routing, and refine the overall viewing experience
• To administer credits, trial extensions, and subscription upgrades

4. Lawful Grounds for Processing (UK GDPR)

We rely on the following legal bases when handling your data:

• Performance of a Contract: Processing is necessary to deliver the service you have subscribed to, including activation, renewal, and support.
• Legitimate Interests: We process limited data to secure our platform, prevent fraud, improve service reliability, and communicate important operational updates.
• Consent: We will only send you promotional offers or product news if you have opted in. You can withdraw consent at any time by contacting us or using the unsubscribe link.

5. Cookies & Similar Technologies

We use only strictly necessary cookies — these keep you logged in, remember your checkout selections, and protect against cross-site request forgery. We do not deploy advertising, profiling, or third-party analytics cookies. No browsing behaviour is sold or shared with ad networks. You can clear or block cookies in your browser settings, though some features may stop working as a result.

6. Sharing Your Information

We never sell, rent, or trade personal data. Information is shared only with vetted partners who are essential to running the service:

• Stripe & PayPal — Secure payment processing. Both are PCI-DSS Level 1 certified and handle card data independently of us.
• Email Delivery Providers — Used to send receipts, trial credentials, and support replies. All are GDPR-compliant and based in the UK or EU.
• Hosting & Infrastructure Partners — UK and EU data centres with encrypted storage, firewalls, and continuous monitoring.

7. How Long We Keep Data

• Account Data: Retained for the duration of your subscription and for 12 months afterwards, so we can handle reactivations and maintain a support history.
• Payment Records: Kept for 6 years to satisfy UK tax and accounting rules set by HMRC.
• Usage & Server Logs: Anonymised and stored for up to 30 days for troubleshooting and performance review.
• Support Conversations: Held for 12 months to ensure consistent help and to resolve any disputes that may arise.

8. Your Rights Under UK GDPR

You have the following rights over your personal data:

• Access: Ask for a copy of the data we hold about you
• Rectification: Have inaccurate or incomplete information corrected
• Erasure: Request deletion of your data (the "right to be forgotten")
• Objection: Object to processing carried out on the basis of legitimate interests
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Ask us to temporarily limit how we process your data
• Withdraw Consent: Opt out of marketing communications at any time

To exercise any of these rights, email contact@iptvproviderott.com with your request. We aim to reply within 30 days, as required by UK GDPR. Exercising your rights is always free of charge.

9. How We Protect Your Data

Security is built into every layer of our service. All traffic between your device and our servers is encrypted with SSL/TLS (256-bit). Our infrastructure sits in hardened UK and EU data centres featuring firewalls, intrusion detection, and 24/7 monitoring. Access to personal data is limited to a small number of authorised staff who receive regular data protection training. We also run periodic security reviews and patch systems promptly to close vulnerabilities.

10. Children's Privacy

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal information, please contact us right away and we will delete it without delay.

11. International Transfers

Your data is stored on servers located in the United Kingdom and the European Union. We do not transfer personal data outside these regions. Every processing partner we work with is GDPR-compliant and operates from within the UK or EU, ensuring your information remains under strong legal protection.

12. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our operations or in data protection law. The latest version is always published at iptvproviderott.com/privacy-policy/. Please refer to the "Last Updated" date at the top of this page. For significant changes, we will notify you by email or WhatsApp before they take effect.

13. Contact Us